Effective date: 5 November 2026
1. About these terms
These terms govern your use of exhaustedhumans.com (the "site"), run under the name Exhausted Humans from Lisbon, Portugal ("we", "us"). By using the site you accept these terms. If you do not accept them, please do not use the site.
Purchases are also governed by the purchase sections below. If you buy as a consumer, nothing in these terms limits the rights you have under the mandatory consumer protection law of your country.
You can contact us at hello@exhaustedhumans.com.
2. What the site offers
The site sells clothes, posters, mugs and stickers for people who stopped playing along with the job, the feed and the hustle. Using the site is free of charge and does not require an account. Using the site is free of charge and does not require an account.
3. Using the site
You may use the site for your own personal, non-commercial purposes. You must not:
- use the site in any way that breaks the law or infringes the rights of others;
- attempt to gain unauthorised access to the site, its servers or its data, or interfere with its operation or security;
- use automated means in a way that places an unreasonable load on the site or circumvents its technical measures;
- send us or submit through the site any content that is unlawful, misleading, offensive or that infringes the rights of others;
- present yourself as connected with us, or present our content as your own.
4. Information, not professional advice
The content of the site is general information, published in good faith. It is not tailored to your circumstances and is not professional advice. You are responsible for how you use it.
5. Accuracy and availability
We aim to keep the site accurate and up to date, but we cannot guarantee that it is complete, correct or free of errors at all times. We may change, update or remove content, and we may suspend or discontinue the site or any part of it. We do not guarantee that the site will always be available. If you find an error, please tell us at hello@exhaustedhumans.com.
6. Buying from our shop
6.1 The seller
The seller is Exhausted Humans, Rua Moreira Cardoso 1B, 2770-168 Amadora, Portugal. Email: hello@exhaustedhumans.com.
6.2 Products
Product images show the design as closely as possible, but colours can vary slightly between screens, and the placement of a print can vary slightly from item to item. The size of each item is given with the item.
6.3 Prices and delivery costs
Prices are shown in euro (EUR), Polish zloty (PLN), US dollars (USD) or pounds sterling (GBP), depending on where the order is delivered and include VAT where it applies. Delivery costs are shown at checkout before you place your order. An order delivered outside the European Union may attract customs duties or handling fees on delivery, and the recipient pays them.
6.4 Ordering and the contract
You place an order by choosing products, entering your details and confirming the order with an obligation to pay. We then send you an email acknowledging receipt. The contract is concluded when we confirm your order by email. We may decline an order before that confirmation, for example if a product is unavailable or its price was shown in obvious error, and in that case we refund any payment immediately.
6.5 Payment
You can pay by the methods shown at checkout. Payment is taken when you place your order.
6.6 Delivery
We deliver to the countries that can be chosen at checkout. Most orders are dispatched within 1 to 3 business days, and some might take longer. Delivery then usually takes 2 to 8 business days, depending on the destination and the carrier. In any case we deliver within 45 days of the conclusion of the contract, unless we agree otherwise with you. The risk of loss or damage passes to you when you, or a person you have named other than the carrier, receive the goods.
6.7 Your right to withdraw
This section applies to consumers whose order is delivered in the European Union or the United Kingdom. An order delivered anywhere else is final sale and cannot be returned or exchanged, unless it is faulty, damaged or not as described (section "If an item is faulty"). This does not affect any right that the law of your country gives you and that cannot be excluded.
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods delivered separately, the period expires 14 days after you acquire physical possession of the last of them.
To exercise the right of withdrawal, you must inform us (Exhausted Humans, Rua Moreira Cardoso 1B, 2770-168 Amadora, Portugal, hello@exhaustedhumans.com) of your decision to withdraw from this contract by an unequivocal statement, for example an email. You may use the model withdrawal form at the end of these terms, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
You must send back the goods to Exhausted Humans, Rua Moreira Cardoso 1B, 2770-168 Amadora, Portugal without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
6.8 If an item is faulty
We are responsible for any lack of conformity of the goods that exists when they are delivered and becomes apparent within two years of delivery, or within a longer period where the law of your country provides for one (for example, three years for consumers in Portugal). If an item is faulty, damaged or not as described, write to hello@exhaustedhumans.com with your order number, a description of the problem and, where possible, photographs. You are entitled to have the item repaired or replaced free of charge and, where that is impossible or disproportionate or is not done within a reasonable time, to a price reduction or to terminate the contract and receive a refund. We reply to every complaint within 14 days.
6.9 Complaints and disputes
If you are not satisfied, write to us first at hello@exhaustedhumans.com. You may also use out-of-court dispute resolution. The entities authorised to resolve consumer disputes in Portugal are listed by the Direção-Geral do Consumidor at consumidor.gov.pt, and you may submit a complaint through the electronic complaints book at livroreclamacoes.pt.
7. Intellectual property
The content of the site, including its text, images, graphics, logos, design, layout and the selection and arrangement of its content, belongs to us or to our licensors and is protected by copyright and other laws. You may view it, print or save pages for your personal use, share links to it, and quote short passages if you name Exhausted Humans and link to the source. Any other use requires our prior written permission. Names and trademarks of third parties belong to their owners; mentioning them does not imply any endorsement by or relationship with them.
8. Links to other websites
The site links to websites run by others. We are not responsible for their content, availability, products or privacy practices. A link is not an endorsement.
9. Liability
To the extent permitted by law, we are not liable for any loss or damage arising from the use of, or reliance on, the site or its content, from the site being unavailable, or from products or websites of third parties. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, wilful misconduct or gross negligence, or any other liability that cannot be excluded or limited by law, and nothing in these terms affects your statutory rights as a consumer.
10. Governing law and disputes
These terms are governed by the law of Portugal. If you are a consumer, you also keep the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country. We will always try to resolve a disagreement with you directly first.
11. Changes to these terms
We may change these terms when our services or the law change. The effective date at the top shows when they were last changed. The version in force when you use the site applies. A purchase is governed by the version in force when you placed the order.
12. Contact
Exhausted Humans, Lisbon, Portugal. Email: hello@exhaustedhumans.com.
Annex: Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Exhausted Humans, Rua Moreira Cardoso 1B, 2770-168 Amadora, Portugal, hello@exhaustedhumans.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
